Customer Support/Service Executive

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HR and Payroll Software?

Customer Support/Service-Executive

We are looking for a Customer Support(CS) executive to join our growing team. As CS executive you will be on the front line interacting with our customers and helping them resolve technical problems, recommending solutions and guiding them through WorkPay platforms.Responsibilities

Respond to customer queries and needs in a timely and accurate way.
Analyze and report product glitches/bugs to the engineering and product teams.
Document customer issues, feedback and feature request
Monitor and act on customer complaints and support needs on social.
Timely follow up with customers to ensure their support issues are resolved.
Active outbound calling during the active lifetime of the customer

Requirements

2-3 years of experience in B2B Ccustomer support.
Excellent communication and problem-solving skills
Be a people person who is a team player.
Strong analytical and organisational skills.
Relevant qualification

Benefits:

Health insurance
Team activities (sports/retreats)
An amazing team
Opportunities for career advancement

Nice to have

Used HubSpot, intercom and remote support tools.
HRM background

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About us

WorkPay is a venture-backed startup based in Nairobi, Kenya on a mission to change how businesses manage and pay their employees in Africa. Our team is small close-knit and highly ambitious.

Workpay

Workpay Africa

Workpay is a HR and Payroll software company that offers time & attendance, payroll, human resource, leave, expenses and remote teams solutions to businesses across Africa.